FAQ

Shipping for all products is included in the price.

Your estimated delivery date is available on the product page.

The Original Downward Dingo tops are available to purchase in Australia only and will be shipped via Australia Post satchels with a tracking number provided.

Allow for 3 to 4 business days for Metro delivery, and country up to 5 business days. Interstate (outside of NSW): Metro up to 3-6 business days and country 5-9 business days. We are not located in the metro of Sydney anymore, but in the beautiful Byron Shire, very nice for us but it means that postage times might be slightly delayed. Apologies for that.
Tracking your parcel: Please locate your tracking number from the delivery confirmation email. Go to https://auspost.com.au/parcels-mail/track.html#/track and enter your tracking number to see the status of your delivery. (Please allow some time for the Austpost website to reflect the status of your delivery.

Checkout:

Pay safely and securely with PayPal Express Checkout, even if you don't have a PayPal account, using your own credit card. PayPal is one of the safest and most secure ways to pay online. It offers both Buyer and Seller Protection.
We do our best to offer all our customers a great shopping experience with www.downwarddingo.com.au. And therefore we also offer a refund policy for your peace of mind : Our Policy does not apply to products that have been worn or washed or are not accompanied by the original invoice and attached tags. All Postal charges are the cost of the customer and we recommend using registered Post. Please contact us within 14 days of receiving if you require a refund (or exchange).

Please do not iron on the the printed area and do not tumble dry as this may affect the print.

All prints are designed in Australia. Your chosen product will be printed and despatched from the country you reside in (or closest to) to keep postage costs and delivery time at a minimum.

Please refer to the Size Guide before ordering.

Your information will not be shared, passed on, or sold to anyone outside of our business. It will always remain confidential